Enterprise Quality Credit Report 2017
Improve the performance of power equipment products; steadily promote the improvement of system management, continuously strengthen the standardization construction, and comprehensively improve the management level; continuously strengthen the quality management and control efforts of the quality management center, achieve full quality and standardization of quality management, and continue to create high-quality electrical equipment
(3) Quality risk management
1. Quality complaint handling
The company has formulated standardized systems such as “Customer Complaint Management Regulations” and “Quality Complaint Processing Regulations”, and established and improved control procedures for accepting and processing product quality and after-sales service quality complaints. Set the customer service department of the marketing company as the main body of product after-sales service, responsible for all complaints reception, coordination and implementation of all complaints handling, supervision and management of customers before and after sale; Quality Management Center is responsible for handling customer quality consultation and complaints. Responsible implementation of customer complaints and complaints. At the same time, a customer satisfaction survey is conducted once a year to analyze potential customer dissatisfaction and implement rectification to the responsible department.
2. Quality risk monitoring
The company establishes an enterprise quality archive and a product quality comparison verification database, continuously improves and improves quality risk monitoring, regularly summarizes and analyzes periodic quality conditions, adopts targeted solutions, and continuously optimizes and improves quality management methods and concerns. Regularly analyze the quality status, carry out quality safety risk monitoring and analysis and assessment, provide system guarantee for the production of homogeneous, stable and high-quality products, and comprehensively reduce quality safety risks.
The quality control department notifies the responsible department in writing in the form of a "Notice of Major Quality Accidents", and attaches a "Report of Major Quality Incidents Disposal Report". At the same time, the company organizes relevant departments to conduct a careful analysis of the accident, find out the cause, take remedies and prevent Measures, and carry out accountability and treatment to prevent the recurrence of the accident, and promptly report the cause of the accident and the treatment plan to the quality management center, the quality management center verifies the results, and reports to the company's responsible leader for approval. At the same time, a written inspection report is made to the competent department at the higher level, and the relevant leaders and responsible persons are held accountable for serious handling.
Quality management is the soft power of an enterprise. Credit is the foundation of an enterprise and one of the fundamental factors restricting the development of an enterprise. There is no quality once and for all. There is only a continuously improved quality management system. Good credit requires excellent quality support and excellent service. To maintain, in the future, the company will firmly promote quality management with a strong sense of responsibility and a high sense of mission, and maintain and maintain corporate credit. Occupy the market with excellent product quality, retain customers with a good reputation, promote continuous improvement and efficient operation of the quality management system, comprehensively strengthen the quality awareness of maintaining the brand image of all employees, build the quality awareness of power equipment, and make "quality is life", "Credit is the fundamental" work concept is internalized into the heart, and put into action externally. Through the further development of cost reduction, efficiency improvement and management improvement activities, the essence of the "Quality Development Outline" is implemented in the entire power equipment production process and implemented in In the process quality supervision, we continuously improve our work responsibility and control, provide our customers with high-quality products and services, and resolutely fulfill the company's main responsibility for quality. Based on quality and credit, we must seek benefits from quality and promote development. Operating with integrity and winning with quality.